When policyholders find themselves in the position of having to file a claim, they need four things: attention, communication, information and resolution. The Olympus Claims Team is ready to deliver on all of the above, with excellence in claims service and materials to help you navigate the claims process. Our goal is to help policyholders through claims resolutions and get them back on the path to normalcy as swiftly as possible.
1: Love Our Coverage
With Olympus, you’re covered for things many Florida homeowners insurance policies may not include. Olympus not only offers one of the broadest water damage coverages available, we also provide replacement cost coverage for attached pool enclosures on basic HO3 policies, and give you multiple options for endorsements and low, flat rate hurricane deductibles. The ability to customize coverage is one of the things our policyholders love most about having us as their carrier.
2: Love Our Process
Having to file a claim can be disorienting, especially if you’ve never filed one before. We have answers to your questions, and vital information that can help you in your time of need. The claims kit provided through the Olympus website can tell you what to do in case of a catastrophe, what to expect after you file a claim, how to help protect yourself from fraud, and more.
With Olympus, you don’t have to go through your agent – just contact us first and your claim can be opened and a number assigned immediately. You can file your claim in several ways:
Once you file a claim, your adjuster(s) will be in touch as quickly as possible. For some claims, a desk adjuster can help you with a virtual claims adjustment over the phone or a video call. For more complex claims, a field adjuster will meet with you to adjust your loss.
3: Love Our Team
Our policyholders routinely reach out to us to express their thanks and appreciation after a question is answered or a claim is resolved. Here are just a few of the things they have said:
“I had a leak in my home, worst nightmare ever!! The Olympus representative was incredible in such a stressful situation. She definitely helped ease my anxiety and always stayed in touch with me throughout the whole process. I’m so grateful for her kindness and knowledge. I highly recommend her and this company. I just can’t say it enough, absolutely amazing!! Thank you!!” – J.P.
“We’ve had Olympus for our homeowners insurance for a few years now. We were so impressed with Olympus when we made a claim after the hurricane last year. Olympus was easy to deal with and covered everything we expected and then some. When we thanked the adjuster at the end, he said he was an independent contractor who worked with many insurance companies and Olympus is one of his favorites to work with.” – T.L.
“I called and spoke to a Jenny in policy services and she was really amazing! She handled everything for me right over the phone and very quickly! Very courteous and helpful. I was very pleased with the level of customer service they offer their policyholders. This company is wonderful.” – J.G.
“First and only time we’ve entered a claim for water damage. We were pleasantly surprised with how smooth and relatively quick the process was and check received. Communication was great throughout.” -T.R.
“I just received the check from Olympus yesterday evening. When I opened it, I just started crying. Needless to say, I am so truly grateful to you for all of your time and help with our claim. I realize that we were handed to you on top of an already full load of cases. Please know, you have helped to make our family’s holiday just a little easier. We are so thankful…” – J.S.
When you insure with Olympus, you have coverage with an insurance company that has true commitment to policyholders, from the underwriting team to the claims representatives and adjusters. We’re here for you every step of the way. Not insured with Olympus? Get a quote today.
This article is for informational purposes only and does not form a part of, replace, change or amend any terms, conditions, provisions or language within your Olympus Insurance policy. We encourage you to read your entire policy.